Requests for repeat prescriptions can be made is several ways:
Online through Systmonline (requires registration).
By posting in external post box (to the right of main front doors) when the Surgery is closed.
- By depositing a repeat order slip in the repeat prescription box located in the front lobby at the Surgery when we are open.
We do not take prescription requests over the telephone. Please ask a receptionist to register you for online services, or email us at firstname.lastname@example.org.
It is also possible for patients to register with a local pharmacy for their collection and delivery service. Ask for more details from reception or from your local pharmacy.
Please allow at least 48 hours (two working days) for us to process your prescription before you collect.
Your pharmacy may require more time to fulfil your prescription. We are not able to influence any processing time at the pharmacy.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here
All requests should include your name, date of birth, contact details and medication required.
Holidays / Early Prescriptions - If you are going on holiday and require additional medication or an early prescription:
- For Paper Requests - please write the revised collection date and medication required
- For On-line Requests - please use the 'notes field' to indicate the revised collection date and medication required
NB Prescriptions are issued on a 28-day basis. Any requests received more than 7 days before they are due may not be processed.
Upon receipt of the request, a repeat prescription will then be issued. For any items not on repeat or needing a review, a request will be sent to your GP who will take the appropriate action. When signed, your prescription will then be made ready for you, or your pharmacy, to collect from us at reception, or it can be sent electronically straight to your nominated pharmacy.
We do not have the facility to automatically re-order your repeat prescription each month, it is your responsibility to ensure you do so. Please allow 48 hours (2 working days) for processing before asking to collect it. If you have attended a hospital consultation, or have had a hospital admission, we require written confirmation of any changes to your medication before we can update your repeat medication list. Again, please allow at least 48 hours (2 working days) for any changes to be processed before the prescription can be collected. Please note it is your responsibility to inform your pharmacy if your repeat medication list changes in any way.
All medication is subject to review by your doctor and you will be asked periodically to make an appointment with him/her before you can be given another prescription.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.